Central Virginia Screening Service Terms & Conditions
Client Responsibilities:
Clients are responsible for providing accurate information and adhering to the instructions provided by our technicians. Failure to follow pre-collection guidelines may result in compromised sample integrity and potentially inconclusive or invalid results.
Fees & Refunds:
To ensure smooth scheduling and timely service, we kindly ask clients to provide a minimum of 48 hours’ notice for cancellations. Failure to do so will result in a cancellation fee of $100. Additionally, a late fee of $25 will be paid (in person before services are rendered) if a participant is more than 20 minutes late for their appointment.
If a refund is necessary, it will be issued within two business days by check, payable to the client who purchased the services. However, please note that any applicable fees, as stated above, will be deducted from the refunded amount.
Reporting and Communication of Results:
Results will be communicated promptly and professionally, respecting the sensitivity of the information. DNA results will be distributed promptly to the client who purchased our services via email and mail, ensuring convenience and security.
Security and Conduct:
We are dedicated to creating a safe environment for both our staff and clients. Physical violence, harassment, or threats directed at staff or other participants will not be tolerated and will lead to immediate termination of the testing and possible legal consequences.
Service Location:
Testing will be conducted at the client’s home or a mutually agreed-upon public location to maintain professionalism and security.
Separation Protocol:
To ensure the respect and well-being of all parties involved, mothers and alleged fathers will not be tested together. This separation ensures a calm testing environment, free from any potential conflicts or heightened emotions.
Pet Policy:
To ensure safety, we kindly request that all pets, except service animals, be securely put away during home service visits.
Test Tampering:
Any attempt to tamper with samples or interfere with the testing process will result in a penalty of $150 and potential legal action.
Dispute Resolution:
In the event of an inconclusive result from a DNA test, we offer a complimentary retest to clients at no additional charge for the service.
Liability:
While we take all necessary precautions to ensure the accuracy and reliability of our services, Central Virginia Screening Service cannot be held liable for any damages or losses resulting from the use of our services, including but not limited to, any actions taken by other parties based on the results.
Central Virginia Screening Service reserves the right to update or modify these Terms & Conditions at any time.
By using our services, clients acknowledge and agree to these Terms & Conditions. Our commitment to professionalism, confidentiality, and quality ensures that we provide the highest level of service to all our clients.